| Problem | Causes | Actions |
| Cooking pan cannot sit evenly into position | There may be foreign objects or food residues between the heating plate and the cooking pan. | Remove any foreign objects under the cooking pan. Unplug and let the appliance cool to avoid electrical shocks or burns. |
| The bottom of cooking pan is deformed or damaged. | Replace the damaged cooking pan. | |
| Lid cannot close | The Large Gear Assembly is not properly attached. | Realign and attach the LGA again. |
| The stirring paddle is not properly positioned in the cooking pan. | Reposition the stirring paddle to align to the circular marking. | |
| The LGA is not detached when using the air fryer basket. | Detach the LGA when using Air Fryer function. | |
| “Lid” light is on and top heating element is not heating, and the Illumination light is off | The glass lid is not properly closed. | Refer to above section, Lid cannot close. |
| Top heating element is heating but the Illumination light is off | The illumination light is burnt or damaged due to violent or sudden vibration while operating. | Please contact the manufacturer for service. |
| Smell of burnt foods | Residual or debris of foods in the appliance. | Please remove and clean any food residual or debris. |
| Over-cooked or under-cooked foods | Improper cooking time or/and temperature setting. | Adjust cooking time according to food size and thickness. |
| Incorrect function chosen while cooking. | Please select correct function according food types and recipe. | |
| Stirring paddle is not moving | Incorrect function chosen. | Please choose Stir Fryer function. |
| Appliance is preheating. Stirring starts after preheat is completed. | Wait until preheating is completed. | |
| The LGA is not properly attached. | Please realign and attach the LGA to the drive gear. | |
| Light Smoke coming out | Smoke is usually caused by grease residue burning. | Remove excessive grease residue. |
| Clicking sound when the unit is heating up or cooling down | Caused by thermal expansion or contraction that’s common to metal parts. | It is normal during heating or cooling. |
| The relays to regulate the heating cycles to maintain the set temperature make clicking sound when they are switched on and off. | This is normal operation of the appliance. | |
| E5 or E6 error code displayed on control panel | Overheat protection activated. Appliance automatically shut down the power to the heating elements. | Please wait until the appliance cools down. |
| Fan is still running after program ends | Delayed fan shutoff is activated to cool the appliance faster | This is normal operation of the appliance. |
| Fan is still running after power off the appliance | Delayed fan shutoff is activated to cool the appliance faster | This is normal operation of the appliance. |
